How émojis have conquered the professional exchanges

More than half of the users of emoticons (61%) use in the workplace, according to a study conducted by Adobe. But, not with anyone! More than a third of individ

How émojis have conquered the professional exchanges

More than half of the users of emoticons (61%) use in the workplace, according to a study conducted by Adobe. But, not with anyone! More than a third of individuals (36%) send these little yellow faces only to persons of the same hierarchical level. A minority of professionals allows you to drag a émoji in a message to colleagues at different hierarchical (13%). Only marginal (4%) grant this freedom in communicating externally. The men, finally, seem to use more emoticons with their colleagues (24%) than women (14%).

This trend is not the norm in business, especially when it comes to speak to his superiors. Another study relayed by Le Figaro advocates, in fact, to keep this use to the people with whom a relationship of proximity is already firmly established ; under penalty of pretending to be a person incompetent or even downright incorrect... "The émojis have completely taken their place in our daily conversations. They ended by bursting in the sphere of work. But, this raises the question of the distance between professional life and private life", says Suzanne Lauriou, researcher in political and social Sciences at the University Panthéon-Assas. A practice that should be handled with care, so!

The impact of émojis on the friendship between the colleagues,

If this inclination to use emoticons at work is, however, on the rise, it is that it is necessarily good! The people using these faces, virtual note, in effect, a positive influence on the friendliness and the cordial understanding between colleagues. 62% of users integrate émojis in their conversations to make them more user-friendly. They humanize the business trade, therefore. "The demonstration of our emotions in our communications has become the norm," adds Suzanne Lauriou. It is a way to compensate for the coldness of our email exchanges. Brands, also, we invite you to always use them." The emoticons would also make the exchanges more clear. The writings are often the victims of bad interpretations. 42% of respondents admit that they, in effect, that the émojis help them to better communicate about their thoughts and feelings. Beware of the double meaning, on the other hand, that can create faces such as wink. This can create innuendo, inappropriate.

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The yellow icons would, therefore, the social bond at work when they are used wisely. Almost 8 professionals in 10 (78%) believe that the émojis a positive impact on the professional affinities. 31% feel more connected to the people to whom they regularly send. 74% even declare that the émojis make the information more sincere and 53% that they make some of the negative feedback more palatable. This is likely to gain power in the company. "There is very little chance that it does not go into increasing seen the twist that this practice takes in our lives in general, as well as the rise of the equipment, and connections", concludes the researcher.

However, the emoticons are first and foremost a practice reserved to the private sphere: friends are the first recipients to which the people send émojis followed by the family and spouses (55%) ; and SMS, the preferred means of communication to send email (82%) in front of the business mail.

Updated Date: 26 July 2019, 00:00

Kathleen Lees

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