The chaotic situation at the Pierre-Elliott-Trudeau airport in Montreal has repercussions as far as eastern Quebec, particularly at the Mont-Joli regional airport in Bas-Saint-Laurent, where arriving travelers find themselves without luggage.
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Many Canadians who travel to Mont-Joli with a stopover in Montreal find themselves on arrival without luggage, because they have remained stranded at Pierre-Elliot-Trudeau airport.
The president of the intermunicipal board of Mont-Joli regional airport, Bruno Paradis, deplored these "hassles" for travelers, but recalled that there are policies in place requiring Air Canada to find or replace the luggage.
For him, the most important problem is that of connecting flights. In fact, when a traveler misses their connection, the airlines are required to offer a replacement flight or a ticket refund in the event of delay or cancellation, but the situation is different in Mont-Joli, because Air Canada no longer serves the airport. The company is no longer obliged to refund the ticket or offer another flight.
“There are flights that are canceled outright, so someone who is going to miss their second flight is going to lose their ticket. It becomes problematic. The situation has changed in recent years, there is no longer any guarantee that, even if we have a purchased ticket, that we will be able to take our flight, ”explained Mr. Paradis.
The latter calls for government intervention to regulate this situation at airports. "If we want to ensure the development of air transport in the region, we will have to have more interesting guarantees than that," he added.