The Canadian Radio-television and Telecommunications Commission (CRTC) has ordered Rogers to provide “detailed” answers by July 22 on the causes behind the widespread outage that left more than 10 million customers without network last Friday .

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"The CRTC is asking Rogers to explain in detail 'why' and 'how' this happened, as well as what measures Rogers is putting in place to prevent future outages," the president said in a statement Tuesday. from the CRTC, Ian Scott.

As Scott points out, the outage also suspended calls to emergency services like 9-1-1 and prevented a significant number of digital transactions between businesses and customers.

The CRTC has already announced that an investigation has been launched to be able to understand the origins of the outage.

Federal Minister of Innovation François-Philippe Champagne asked the federal organization to provide him with recommendations to better regulate the telecommunications sector.

Mr. Champagne held a conference call with senior executives from the country's largest telecoms on Monday.

It gave these companies sixty days to develop a common action plan to limit the impact of a major outage.

In particular, the minister wants to force competing companies to help each other when a major breakdown occurs.

Rogers previously said the outage occurred after an update to its system didn't go as planned.