Champion snack bar owner Guy Marchand emptied his heart out on social media last Sunday after several customers complained about longer wait times for orders.

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For Guy Marchand, this kind of comment is unacceptable. His kitchen operates with 50% fewer employees, but the orders are still very high. The waiting time is therefore longer than normal.

Last Sunday, he no longer knew where to put the order forms and the plate was overflowing with dumplings.

"It's only two or three customers who have complained, but I can't serve a raw dumpling," explained Mr. Marchand.

This owner made a post on Facebook to invite patient and polite customers to introduce themselves, the others being able to pass their turn. He finds the situation sad and that customers have lost their patience since the arrival of the pandemic.

Why not hire new employees? “The CVs I have in my hands now, the young people are 11, 12 and 13 years old. I don't have time to show them everything. I need staff with experience to complete my team,” added Guy Marchand.

On the other hand, Mr. Marchand will have time to show the door and reimburse customers who find the service too slow.

The owner has more than one trick up his sleeve to overcome the situation. He will reduce his menu, but will also return to base and serve one order at a time.

For other snack bars like La Florida, they are lucky to have friends to help them out. Jean-Guy Bertrand, owner of La Florida, said that he sometimes has to work more than 12 hours a day, but it takes what it takes to serve customers.