In a statement posted to Rogers' Twitter account, Tony Staffieri, chairman of the telecoms giant, provided an explanation for yesterday's widespread outage.

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According to him, it was “a network system failure following a maintenance update to our core network” that caused the major problem.

Millions of Canadians were deprived of cellular and Internet services as this update “caused some of our routers to malfunction early Friday morning,” the statement read.

Compensation is provided to indemnify users who are victims of the service breakdown.

Rogers has indicated that credits will be proactively released to their account, with no action required.

The amount of this compensation is not yet indicated.