Anne Schmidt (Name changed) sensed their Chance and ordered three of the TV. "One for me, two as gifts for friends," she says FOCUS Online. Real confirmed the Deal with a bill and sent even a shipping confirmation and tracking number, as documents show, the FOCUS Online is available.

But the joy of the super bargain lasted only a short time: Instead of the TV gave it back to Real money. "In the present case, there has been a regrettable error in the price," said Real request to FOCUS Online.

Real rejects delivery - manage?

"This error was immediately corrected, after the case was known," says Real. All customers had been informed "immediately via E-Mail about the failed deal". The delivery should obviously be done.

Schmidt is not satisfied. "I would like to have the three TV sets, the has confirmed to me Real well. If you have made a mistake, that's not really my Problem,“ she says. Private this statement confirmed Real first of all, the purchase of three television equipment for each of 13.98 euros. Later, a shipping confirmation

Real followed even also in the law: "Any sale and purchase agreements were immediately challenged and resolved", with further releases to be prevented.

say consumer advocates

What's true? Real had handed over the equipment to the shipment. Can Schmidt insist on the delivery of the TV? FOCUS Online has asked the experts from the consumer advice centre of Hesse.

"With the confirmation of order has Real declared the acceptance of the offer, so that can be expected from the completion of a valid purchase contract, these terms and conditions," explains consumer advocate Peter Lassek.

the contract can be terminated under certain circumstances, subsequently

However, Are legitimate reasons, can be dissolved in a purchase contract that, in hindsight, so Lassek more. This is also a mistake in the price that counts. The seller has to challenge the contract in a timely manner, "a number of days between the order and the cancellation is not likely to be much," a rigid limit, but admit it. The free comparison of FOCUS Online (display) life Here, find a cheap risk insurance!

in Real terms, however, reacted in this case in a timely manner. It will Lassek, according to the fact whether a purchase order or the shipment has been confirmed. "The key to a quick Action of the company is," notes the expert.

"deviation of over 90 percent for an error,"

clients Should suffer in such a case, a financial loss, because the business is not concluded, you can request from the seller a compensation. But even that is not likely to come in the specific case in question.

Because: "The obvious price error, the more you have to suspect that there is a mistake outright. Then, one must not rely, however, would have been familiar to the validity of the contract,“ says Lassek. A price reduction of about 90 percent of the talking in this specific case, "very wrong".

How bitter it is: The Real customer is, therefore, neither a TV for the price of 13,98 Euro compensation.

but, if you have received the goods already?

for example, a gas station, If the petrol pump displays accidentally a low amount, and the error is not obvious when the petrol is in the Tank - what happens then?

Lassek: "The rules of the Real case also apply when Refueling. But it is hardly to be expected that the gas station would pump out my Tank because the Diesel was mistakenly given 20 cents cheap.“ In such cases, all speak for a solution in the mutual agreement.

Perhaps the petrol station will be to push just one eye – after all, it is not a matter of hundreds or even thousands of euros, as in the case of televisions by Real. "Since the error was on the side of the gas station, it should be such an agreement certainly tends to favor the consumer," confirms Lassek.

a special case is credited to the account

Not quite as simple as it looks, when Bank customers to find a credit on your account, which you will be transferred to the Bank by mistake. "This is a topic for itself," says Lassek. "There is no law consists in the rule of reason to keep the sum," he sums up.

display

But legally, things are a bit more complicated. Basically, the sender of the money has a claim for restitution of the money. "Since the receiver was enriched with the manufactures of the failed transfer is unjust, he must give the amount, legally speaking," explains the consumer advocates. But that is only the case as long as it "enriches" is.

And the change the receiver is theoretically very quickly – by spending the money immediately, for example for a spontaneous cruise. He has entreichert to "". "Then the legal basis of a provision not applicable legal requirement," says Lassek. Before the court, but this is not recognised in practice, usually.

"The money has to Willy-nilly have to be repaid," says Lassek. His advice for such cases is: "I should not spend the money on the software, but either try, the mistake educate or, at least, for a recovery is to be forearmed." The same is true, by the way, if someone is transferring because of a pay-driver money on the wrong account. Where is Corona Virus everywhere? Real-time map shows the spread of the disease, FOCUS Online/Wochit Where occurs Corona Virus everywhere? Real-time map showing the spread of the disease

pom Date Of Update: 29 January 2020, 01:01