New Payback Trouble: Galeria Kaufhof makes a drastic Change, the customer stinks

Since January, must adjust to the customers at Galeria Kaufhof on an unpleasant Change. The reason: After Karstadt has never offered the Payback bonus program,

New Payback Trouble: Galeria Kaufhof makes a drastic Change, the customer stinks

Since January, must adjust to the customers at Galeria Kaufhof on an unpleasant Change. The reason: After Karstadt has never offered the Payback bonus program, completed Galeria Kaufhof after the merger of the two chains of the partnership. This move by the "West reported, among other things".

Instead of Payback: Kaufhof launches own Bonus-program

all the same, Although customers can collect no new points at Galeria Kaufhof and Karstadt, still you can redeem your already accumulated there. The previously lost points are not accumulated, but they can be spent in the rewards Shop, or with other partners of Payback still. REWE - Your market (indicator) is Now food in the comfort of home to order

in Addition, Galeria Kaufhof has gone into this year with a Bonus-points program at the Start. The already at Karstadt existing System has been transferred to Galeria Kaufhof. Customers will receive two euros in sales a point. The value of which corresponds to a 1-Cent premium. In addition, the Department store chain announced that it is to give in the future, regularly Coupons. Thus, it should be possible to get up to ten times as many points.

customers upset about Payback Change at Galeria Kaufhof

happy customers are not aware of the new rules. On the Facebook page of Galeria, Karstadt, Kaufhof, the complaints are piling up. "Find it very disappointing that the Kaufhof in the Payback program is quit. In my eyes, a serious corporate wrong decision. I was of course placed the new, in-house customer card to the heart. But an additional card to carry around, and again data give out? Nope! Then a long-term customer migrates to a competitor....“, wrote a User.

However, customers are not just upset about the elimination of the Payback system, but also about the apparently inadequate communication with the customer. So they knew in part, to the changeover none of it. FOCUS MONEY – rich without the work

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Also in dm Change in Payback for displeasure

discontent over changes in the Payback ensured the program had existed at the beginning of the year at dm. The drugstore chain had changed the rules for bonus points: in the Future, there is only for every second point.

here were some users on the Facebook page, dm your frustration about the Change to free rein: "There is in the case of dm, no offers, and now only half of the Payback points. Since I praise my competitors,“ wrote a woman. "Payback points have been reduced from 1.1.2020 to 50 percent. This is to maximize profit,“ said another Facebook user. Man living with lions – behind a unique history, FOCUS Online/Wochit man lives with lions – this is a unique story

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Updated Date: 21 January 2020, 01:00

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