RELEASE: IBM Selects Baxter Planning for Service Supply Chain Transformation

SaaS platform to transform IBM service parts management, unlocking tens of millions in operational cost savings annually.

RELEASE: IBM Selects Baxter Planning for Service Supply Chain Transformation

SaaS platform to transform IBM service parts management, unlocking tens of millions in operational cost savings annually

AUSTIN, Texas, April 21, 2023/PRNewswire/ -- Baxter Planning, the leading provider of service parts management technology, today announced a five-year agreement with IBM to implement its predictive service supply chain solution for drive further optimization across IBM's industry-leading global service supply chain.

Baxter Planning's cloud-based solution will replace legacy and commercial IT systems, enabling IBM to streamline, automate and monitor its service parts inventory. This will enable IBM to drastically reduce unnecessary inventory and logistics costs, while significantly improving customer service. Baxter's predictive service supply chain solution leverages artificial intelligence (AI) to automate planning, operations, logistics, analytics and client escalation management across IBM field services worldwide . This strategic partnership between the two companies builds on years of technology and best practice collaboration and supports IBM's vision of predictive planning.

To meet strict two-hour parts delivery agreements with its clients, IBM currently manages more than 350,000 parts and products valued at more than $300 million in active inventory strategically distributed in 74 countries. Baxter's predictive service supply chain solution is expected to help IBM reduce service execution and inventory costs by tens of millions of US dollars per year. IBM believes the solution will also help improve its already best-in-class customer net promoter score.

"Baxter's technology, experience and vision in automating and optimizing the entire service parts management process made it the clear choice for us," said Shannon Beecher, vice president, service supply chain, IBM, who oversees the predictive planning initiative and manages more than 450 IBM supply chain professionals globally. "The Baxter Planning platform will help us better serve our customers, achieve our sustainability goals and increase the resilience of our supply chain," she added.

"IBM is the world leader in driving innovation and business transformation in this area, and we are honored to be their partner in this strategic service supply chain initiative," said Marten Gustafsson, Baxter Planning's chief revenue officer, who partnered with IBM to formalize the long-term partnership. "Shannon and his team are leading the service supply chain industry by putting their customers first. IBM fully understands how vital service field operations are to customer retention and business growth ", he added.

Baxter's predictive service planning supply chain solution connects disparate workflows and teams with AI-enabled predictive insights that drive significant productivity gains, cost savings, and customer satisfaction. This new predictive approach to inventory planning, demand forecasting, product lifecycle planning, operations workflow monitoring, reverse logistics, and customer escalation management unlocks significant new value. for organizations in the service supply chain.

About IBM IBM is a leading provider of global hybrid cloud and AI and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, optimize business processes, reduce costs, and gain a competitive advantage in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare trust the IBM and Red Hat OpenShift hybrid cloud platform to drive their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in artificial intelligence, quantum computing, industry-specific cloud solutions and consulting provide open and flexible options for our clients. All of this is backed by IBM's legendary commitment to trust, transparency, accountability, inclusion and service. For more information, visit

About Baxter Planning Founded in 1993, Baxter Planning is the world leader in service parts management technology. Global clients like IBM, Dell, Stanley Black

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