Barcelona, October 23, 2023.
The integration will allow you to send and receive WhatsApp messages from the Ringover interface
Ringover has announced the integration of WhatsApp into its platform. This novelty will allow its clients to send and receive WhatsApp messages without leaving the Ringover interface, from which contacts with current and potential clients are also managed. With this integration, the company reinforces its commitment to omnichannel communication, one of the differential values of its innovative solution. WhatsApp thus joins the already wide range of channels that users can manage from the platform, which currently includes Instagram, Facebook Messenger and Google Reviews." For Ringover it is essential to be able to offer companies a solution that is as complete as possible and appropriate. to their needs. Many clients have expressed their concern to us about the difficulty of having a platform that facilitates their multichannel and we believe that the integration of WhatsApp with the Ringover interface can significantly improve that challenge," says Johanna Arias, Country Manager for Spain. and LATAM in Ringover. In Spain, WhatsApp is the most used messaging application, also in the business environment. In fact, a recent Hubspot study indicates that 80% of Spanish companies consider WhatsApp to be a fundamental application for contacting their customers, 69% indicate that they use it to resolve doubts and 14% to address complaints or claims. The incorporation of WhatsApp to the Ringover platform will not only improve the multichannel of its clients, but will also allow conversations through WhatsApp to be automatically synchronized with the CRM (Salesforce, Hubspot, Zoho, etc.) of each company to offer a more fluid and personalized customer service. Ringover has earned the trust of its clients because one of its main objectives is to listen to them and try to adapt its 100% cloud solution to the changing needs of the market and consumers. In this case, the integration of WhatsApp responds to the challenge that companies, especially SMEs, have to face omnichannel. This is reflected in the CX Network study 'How SMEs use WhatsApp to offer better customer service' in which 87% of small and medium-sized businesses acknowledged not having a complete customer service support system that allows them to interact with him through multiple channels, such as WhatsApp.
Contact Contact name: Marta Barba Contact description: Archetype Contact phone: 91.5619415