Telenet and Sandvine combine contextualized sociodemographic data with application analytics and QoE metrics to improve the quality of customer experience and reduce travel, hardware waste and operational costs
WATERLOO, ON, April 20, 2023 /PRNewswire/ -- Telenet, one of the pioneers of fixed mobile convergence and cloud-native 5G services, and Sandvine, the App QoE company, have embarked on a quality journey of 18-month customer experience to quickly detect, predict, and address issues impacting the customer experience.
By combining Sandvine's QoE and application analytics metrics with Telenet's rich sociodemographic data, the Belgian operator has been able to generate objective quality of service scores for each end device, as well as subjective connectivity experience scores for each customer.
Stijn Eulaerts, Vice President of Residential and Soho Product Management at Telenet, explained: "Better understanding service quality across different devices at different times means we can determine which KPIs are important for decisions about repair and maintenance, as well as pointing customers who might be dissatisfied so we can proactively address any issues and adjust campaigns to better engage and satisfy them."
Lyndon Cantor, CEO of Sandvine, noted, "Using high-quality data from Sandvine, our engineering team worked with Telenet's operations team to create a holistic quality of experience profile for each Telenet customer and to develop a robust analytics dashboard through which highly contextualized customer QoE insights could be brought to life."
Some of the results of the first year of the QoE project, even before it was fully implemented, were impressive, including:
These benefits will pave the way for the future, which will include intent-based congestion management and automation for automated, self-tuning solutions that further improve performance and customer experience.
To learn more about how Sandvine App's QoE solutions can help your organization, schedule a demo today.
As a provider of entertainment and telecommunications services in Belgium, Telenet Group is always looking for the perfect experience in the digital world for its customers. Under the Telenet brand, the company focuses on offering digital television, high-speed Internet, and fixed and mobile telephony services to residential customers in Flanders and Brussels.
Under the BASE brand, it supplies mobile telephony in Belgium. The Telenet Business department serves the business market in Belgium and Luxembourg with connectivity, hosting and security solutions. More than 3,000 employees have one goal in mind: to make life and work easier and more enjoyable.
Acerca de Sandvine
Sandvine's Application QoE portfolio helps clients analyze, optimize and monetize application experiences using contextual insights based on machine learning and real-time actions. Market-leading classification of more than 95% of traffic across mobile and fixed networks by user, application, device, and location significantly improves user-application interactions. To learn more about how to deliver a superior quality experience with exceptionally rich real-time data that can drive performance and revenue, visit sandvine.com or follow Sandvine on LinkedIn, Twitter and Facebook.
Media Contact: Susana Schwartzsschwartz@sandvine.com
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