MONTREAL, June 26, 2023 /PRNewswire/ -- Vention, the company behind the cloud-based Manufacturing Automation Platform (MAP), today announced the launch of its Remote Support program for European customers, enabling them to receive on-demand, high-priority automation and deployment support from Vention's Customer Success Team. With the expansion of its offering, Vention's European customers can now receive services starting at 9AM CET/3AM ET and ending at 11PM CET/5PM ET.
This new version is accessible through Vention's 3rd generation pendant technology, which incorporates an integrated dual camera, voice transmission, HMI screen sharing, Wi-Fi connectivity and a powerful 13-inch touch screen to make remote assistance a breeze. simple and nice.
"As industrial automation becomes more democratized, the emerging class of professionals expect the same level of customer service they receive from their favorite B2C companies," said Etienne Lacroix, CEO of Vention. "We're talking minutes to initiate a customer support intervention with full contextual knowledge of the computer's hardware and software."
An unprecedented service experience
With customer expectations rising rapidly in terms of support, the introduction of Remote Support became a natural evolution of Vention's Manufacturing Automation Platform. By initiating a support call with Vention, the customer success team will gain complete knowledge of the machine, from hardware and firmware versions, to real-time I/O status, to the program running on the MachineMotion controller. of Vention. This step ensures timely support and active user guidance can be efficiently provided by our Vention customer success team who consistently provide service level above 96% for response time within the time promised. With more than 16,000 pieces of equipment already installed, the company consistently achieves a Net Promoter Score of over 75%.
Unique features and technical advances
Vention's new pendant, Pendant V3, will allow manufacturers to benefit from Remote Support expertise:
Remote Support will be presented live in Europe at the Automatica fair in Munich, Germany, from June 27 to 30. Visit the Vention booth
Vention helps some of the most innovative manufacturers automate their production plants in a few days through a democratized user experience. Vention's digital manufacturing automation platform enables customers to design, automate, commission and deploy automated equipment directly from their web browsers. Headquartered in Montreal, Canada, with offices in Berlin and Boston, Vention's 360 employees serve more than 3,000 customers on five continents and 25 manufacturing industries.
Over the years, the company has received numerous business and industry awards. In 2022 alone, the company was awarded the prestigious Deloitte 2022 Technology Fast 50m, Report on Business Canada's top growing company, and Best Work Place (for career development).
For more information, visit vention.io or follow us on LinkedIn.
*MachineMotion, MachineLogic, MachineCloud y Vention son marcas registradas de Vention Inc.
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