By integrating with five SAP solutions, companies can now leverage yellow.ai's Dynamic Automation Platform to deliver autonomous human-like experiences that elevate the customer and employee experience.
SAN MATEO, Calif., June 21, 2023 /PRNewswire/ -- Yellow.ai, a global leader in conversational AI, today announced its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available in the SAP ® Store, the digital marketplace for SAP and partner offerings. Both solutions are based on the SAP Business Technology Platform using the SAP Integration Suite. While the Customer Experience (CX) solution integrates with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, and SAP CRM Service Manager, the Employee Experience (EX) solution integrates with SAP SuccessFactors Employee Central.
"Leveraging multi-LLM architecture, our generative AI-powered Dynamic Automation Platform is helping companies redefine how they connect with both customers and employees, giving them competitive advantage and valuable ROI at scale" said Raghu Ravinutala, CEO and co-founder, Yellow.ai. "Handling over 2 billion interactions each quarter, Yellow.ai's dynamic AI agents for chat and voice support over 135 languages across 35+ channels including telephony, Alexa, web, WhatsApp, Google Business Messaging and Facebook Our dynamic AI agents can enable businesses to automate customer functions through our Conversational Service Cloud and Conversational Commerce Cloud product suites, while our Conversational EX Cloud provides 24/7 support with self-service automation to address all daily employee inquiries at Scale. With our solutions, we are delivering human-like experiences, achieving more than 90% automation in 30 days with 60% reduced operational cost."
Available on the SAP Store for a free trial, the ChatBots and VoiceBots for CX solution can help companies:
The ChatBots and VoiceBots for EX solution allows:
The SAP Store, found at store.sap.com, offers a simplified and connected digital customer experience to find, try, buy, and renew more than 2,300 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for every purchase made through the SAP Store, SAP will plant a tree.
Yellow.ai is a partner of the SAP PartnerEdge® program. The SAP PartnerEdge program provides the enablement tools, benefits, and support to make it easy to build high-quality, disruptive applications focused on specific business needs, quickly and cost-effectively. The program provides access to all relevant SAP technologies in a single framework under a single global contract.
About Yellow.ai
Headquartered in San Mateo, Yellow.ai is a global leader in conversational artificial intelligence, delivering autonomous human-like experiences for customers and employees to accelerate business growth. We believe that memorable conversations are at the heart of every meaningful brand interaction. More than 1,100 companies, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas and Randstad, trust our AI-powered, generative no-code Dynamic Automation Platform (DAP).
DAP's proprietary multi-LLM AI engine, DynamicNLP™, enables us to manage 2 billion conversations every quarter across 35+ channels in 135+ languages. We are passionate about delivering conversational experiences through our dynamic AI agents that help businesses achieve greater customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102 million from top-tier investors with offices in six countries.
SAP and other SAP products and services mentioned in this document, as well as their respective logos, are trademarks or registered trademarks of SAP SE in Germany and other countries. See https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are trademarks of their respective companies.
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