Chaos at Sunwing: an “unacceptable” situation, according to Minister Alghabra

The flight delays accumulated at Sunwing due to the recent storm have challenged the federal Minister of Transport, Omar Alghabra, who described this situation as “unacceptable”.

Chaos at Sunwing: an “unacceptable” situation, according to Minister Alghabra

The flight delays accumulated at Sunwing due to the recent storm have challenged the federal Minister of Transport, Omar Alghabra, who described this situation as “unacceptable”.

• Read also: What recourse for passengers who are stuck at the airport?

• Read also: Dozens of angry Sunwing customers

• Read also: Return to normal at airports, against a backdrop of frustration

Hundreds of Canadian passengers have been stranded in Mexico after the airline's decision to cancel their flight without providing exact information on when they might finally be back home.

“The current situation is unacceptable. Canadians must receive the information they need to return home safely. Airlines must also keep passengers informed when it comes to providing a service for which they have been paid,” Minister Omar Alghabra said on Twitter on Wednesday.

He took the opportunity to recall that passengers can avail themselves of their rights under the Air Passenger Protection Regulations, which define the standards in the event of a problem on flights.

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