Ryanair will provide assistance to customers, the repayment of which has been blocked by the travel booking sites online third party, " not allowed ", such as Last Minute.com, announced Friday the company's low-cost irish. Indeed, it has launched a specific procedure of "audit client" and instructions in the video to their attention.

The travel booking sites online implicated are transmitting false coordinates customers to Ryanair, and add the names of customers on credit cards, " virtual ", which prevents the direct refunds to customers. These ’screen scrapers’ then refused to respond to requests to refund of the passengers concerned.