(Information sent by the signatory company)
Madrid, March 26
According to the latest data collected by AECOC and CBR, maintenance plays a fundamental role in the dynamism and operational efficiency of the retail sector in Spain. Despite the continued growth of e-commerce, physical stores continue to be the epicenter of the market, representing 68% of total sales in the retail sector in 2023, according to reference market data.
Electronic commerce only covered 32% of total sales in the retail sector in the same period, evidencing the continued relevance of physical spaces in the Spanish commercial landscape.
The maintenance market in Spain is estimated at 120 billion euros, being a vital sector that supports approximately 1 million jobs in the country. Sustained growth of 3% annually is projected in the coming years, which highlights its importance as an employment generator of around 100,000 jobs, reflecting its relevance in both economic and labor terms.
One of the companies that stands out the most in the growth of store maintenance with more than 62% in the last year is Optima Retail, which has consolidated its position as one of the leading companies in the world in comprehensive maintenance and remodeling solutions for the sector. retail, offering both preventive and corrective services with an innovative approach and an established presence in more than 50 countries and more than 20,000 technicians.
In the retail sector, preventive maintenance is a priority for 60% of companies, followed by corrective maintenance, preferred by 40%. The most requested maintenance services include air conditioning systems, electrical installations, commercial equipment, security elements and specialized cleaning, according to data from studies carried out in 2023.
A survey carried out by CBRE in the same year revealed that 80% of companies in the retail sector consider that maintenance is key to business profitability. The main reasons for outsourcing maintenance include reducing costs, improving efficiency, access to specialized personnel and greater flexibility.
The Optima Retail company goes one step further by offering a complete service 24 hours a day, 365 days a year, guaranteeing the peace of mind of its customers with emergency care in less than 3 hours. From openings to closings and renovations, Optima Retail understands the specific needs of each client, complying 100% with delivery times and standing out for meticulous attention to detail that exceeds expectations, minimizing any impact on the daily operations of the stores. .
By type of establishment, a variability is observed in the most requested maintenance services. In fashion stores, services related to window maintenance, lighting, machinery and equipment repair, as well as pest control and specialized cleaning stand out. In supermarkets, the focus is on the maintenance of refrigeration systems, pest control, specialized cleaning and machinery. Meanwhile, in shopping centers, priority services include maintenance of air conditioning systems, electrical installations, elevators and escalators, as well as specialized cleaning.
Optima Retail is recognized by its clients for its commitment not only to good operations, but also to the satisfaction of the stores assisted.
Optima Retail's free platform and digital reports inform its customers from anywhere with cost statistics and feedback on the interventions carried out in their stores, which is why they have achieved an overall satisfaction score of 4.8/5. In each of the maintenance visits they carry out personalized follow-up through effective telephone surveys to guarantee the quality of the service and full customer satisfaction.
In addition, Optima Retail is committed to social responsibility. Currently, the company actively collaborates with several Foundations in Spain, offering specialized workshops for people with intellectual disabilities, and creating special moments and recreational activities for children in vulnerable situations.
Backed by the prestigious Bureau Veritas procedure certification seal, Optima Retail's Quality Assurance department works to ensure that each experience meets the highest standards of quality and excellence.
Optima Retail continues to set the standard of excellence in retail maintenance and remodeling, combining innovation, customer commitment and social responsibility to solve the sector's great challenges with unprecedented service.
Not only does it stand out for its maintenance and remodeling services for the retail sector, but it also stands out for its agile, dynamic and highly decisive approach.
Agility and dynamism are fundamental pillars in Optima Retail's approach. From the first contact, the company is deeply involved with the client to understand their specific requirements and preferences in terms of schedules and services. This commitment to customization translates into tailored solutions, delivered in record time to guarantee business continuity and customer satisfaction at all times.
Whether it is preventive or corrective maintenance, renovations, store openings and/or closings, Optima Retail is committed to offering fast and effective solutions that allow its clients to keep their operations running optimally. The company understands the importance of speed in the world of retail and has great capacity to offer solutions in record time without compromising the quality of service.
Optima Retail not only stands out for offering cutting-edge maintenance and redesign solutions for the retail sector, but also shares its experience and knowledge through its specialized blog. Optima Retail Blog is an open window to the exciting world of retail, full of in-depth analysis, practical advice and the latest trends that are shaping the future of the industry.
From corrective and predictive maintenance topics to emerging technological innovations and interviews, the Optima Retail blog covers a wide range of topics relevant to professionals in the sector. The articles explore consumer behavior and the evolving global retail landscape in detail, providing valuable insights to help companies stay at the forefront of the industry.
Among the topics highlighted in the blog are a basic schedule for good maintenance, preventive and corrective maintenance techniques, as well as the impact of RFID on inventory management. In addition, they offer practical advice for the efficient maintenance of systems such as air conditioning and heating, essential aspects for customer comfort and experience in stores.
The blog also examines the evolution of retail brands, highlighting success stories and analyzing the strategies that have led to success for some of the most recognized companies in the sector.
Emisor: OPTIMA RETAIL, SL
Contact: Journalism Office
Contact email: comunicados@prensaymedios.com
