The new collaboration will see Cognizant take over current outsourced business processes and automate them to improve efficiency and customer experience.
TEANECK, N.J., Nov. 23, 2023 /PRNewswire/ -- Cognizant (Nasdaq: CTSH) today announced a new collaboration with Alm. Brand Group, a leading insurance company in Denmark. Cognizant will begin providing a variety of business processes that Alm. Brand Group previously outsourced to other suppliers. The new relationship will focus on automating many of these processes and tasks in an effort to improve efficiency, improve customer experience and further drive the group's competitiveness.
As part of the collaboration, Cognizant hopes to automate a variety of processes including insurance policies and administrative tasks, which are traditionally manual and repetitive actions. These efforts aim to provide an efficiency gain by allowing more tasks to be completed in a shorter time and therefore providing a better customer experience. Cognizant will also help identify further automation potential alongside Alm's own automation specialists. Brand Group. Additionally, Cognizant will draw on the capabilities and deep knowledge of its Danish and Nordic-speaking Center of Excellence in Vilnius, Lithuania, which specializes in insurance and automation. During 2024, Cognizant plans to consolidate all Alm outsourced processes. Brand Group in Vilnius.
Camilla Amstrup, group CEO responsible for commercial lines at Alm. Brand Group said: "The latest development within business process outsourcing increasingly involves the automation of outsourced processes for greater efficiency and better customer experience and therefore strengthening competitiveness. This is why in Alm. Brand Group we have chosen Cognizant as our new outsourcing partner as they are particularly suited to collaborating with companies to automate all or part of their business processes."
Thomas Djursoe, Country Director at Cognizant Denmark, said: "We are delighted to be working with Alm. Brand Group to help them automate manual and repetitive processes. The insurance sector has enormous potential to modernize its operations and automation is a very effective technology. to improve efficiency, reduce costs and improve customer experience. Automation often future-proofs businesses, enabling further transformation and preparation for the advancement of technologies such as generative AI. Businesses (and industries ) that prioritize digital transformation can often gain a greater competitive advantage."
About Alm. Brand Group
Alm. Brand Group is a unified and leading Danish insurance group focused on non-life insurance. With more than 700,000 combined customers, it is the second largest non-life insurance company in Denmark.
About Cognizant
Cognizant (Nasdaq: CTSH) designs modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our rapidly evolving world. Together, we are improving everyday life. See how at www.cognizant.com or @cognizant.
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