A total of 6.5 million people over 65 years of age have benefited from the extended hours of bank offices

MADRID, 17 Abr. (EUROPA PRESS) -

At the end of 2023, the bank had 93% of its ATM network adapted to people over 65 years of age, which represents an improvement of two percentage points compared to the previous year, according to the annual report of the Financial Inclusion Observatory, prepared by the three banking associations (AEB, CECA and Unacc).

The document, to which Europa Press has had access, reflects that the average time to correct incidents at ATMs remains one business day, one day less than the commitment accepted in the protocol signed to improve care for the elderly.

Regarding the adaptation of digital channels, with simplified language and view, banking entities continue working on improvements to their web pages, mobile applications and ATM adaptability, in line with the commitments that they must comply with in accordance with European regulations on accessibility. .

Regarding in-person service, offices with extended hours (from 9:00 a.m. to 2:00 p.m.) remain at 81%, unchanged compared to the end of 2022. In rural areas, these service hours increase to 88% of the total . The employers' associations indicate that since these measures were adopted, the extended hours have benefited 6.5 million people over 65 years of age.

For its part, the telephone service has been used by 2.4 million older customers, who have been assisted in 5.7 million calls during 2023.

During the past year, nearly 660,000 clients over 65 years of age have received financial, digital and/or fraud prevention training. Likewise, a total of 60,800 employees have been trained in the specific needs of the older group.

Employers have also highlighted the digitalization of their clients through the use of Bizum. Thus, 55% of users between 55 and 64 years old use it. This figure stands at 33% for users between 65 and 74 years old and 11% for people over 75 years old.