- OverIT Named a Leader in IDC MarketScape for Global Field Service Management Solutions for Utilities 2023-2024

BOSTON, Nov. 28, 2023 /PRNewswire/ -- OverIT has been positioned as a leader in the IDC MarketScape: Global Field Service Management Solutions Provider Assessment for Utilities 2023-2024.

The explosions in the volume of assets, the evolution of asset centricity to that of the client and the scarcity of resources are the three major changes that are occurring in the sector.

IDC MarketScape noted: "After nearly 25 years in business and more than 150 industry implementations, OverIT is widely recognized as an expert in addressing utility needs in the FSM space. The vendor is increasing its commitment to the industry and is praised for having a highly competent team."

The report also notes: "Customers consistently recognize the quality of OverIT's solution, the company's ability to produce innovation (including through its co-innovation program), and the quality of the relationship, both institutional and from the support point of view, between projects and operations."

"Field service and mobile workforce management are critical innovation areas for industries like utilities that need to manage increasing complexity and volumes in the field in the face of a growing shortage of technical talent," said Jean Francois Segalotto, senior associate advisor at IDC Energy Insights. "Vendors in this space are leveraging technological innovation to support automated and assisted decision-making, technician augmentation, and deeper utility- and asset-focused functionality, all wrapped up in cloud delivery."

“Utilities managing mission-critical operations in complex scenarios require a trusted digital partner for field service management,” said Andrea Bardini, chief marketing officer at OverIT. "Our key differentiators are deep industry experience, dedicated FSM capabilities and proven customer success."

Get the IDC report extract at: https://www.overit.ai/analysts-reports/idc/idc-marketscape-fsm-utilities-2023-2024/

Source: IDC, MarketScape: Global Field Service Management Solution Provider Assessment for Utilities 2023-2024, Doc

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About IDC MarketScape:

The IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) vendors in a given market. The research methodology uses a rigorous scoring methodology based on both qualitative and quantitative criteria resulting in a unique graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the current and future product and service offerings, capabilities and strategies, and market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and potential suppliers.

OverIT, backed by Bain Capital and NB Renaissance, is a multinational company with more than 20 years of international and cross-industry experience in field service management software. The company is recognized by leading global advisory and consulting organizations as a leading provider to the FSM and AR industries, based on its product offerings and deep industry experience. OverIT has more than 300 clients in more than 30 countries.

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