NEW YORK, LONDON and BRUSSELS, September 19, 2023 /PRNewswire/ -- This association, which is active in nine countries (Spain, Portugal, France, Germany, United Kingdom, USA, Australia, New Zealand and Canada), has The aim is to improve the profitability of businesses in the hospitality sector, improving the experience of their customers.
The global leading restaurant integration software company, Deliverect, offers among its products the Dispatch service, through which restaurants can automatically assign their online orders to different last mile platforms, such as Uber Direct. To do this, they set different parameters, such as the most economical or fastest delivery (according to the restaurant's needs and preferences) and automate its allocation.
In this way, with Dispatch, Deliverect helps restaurants optimize their deliveries: the delivery range is expanded, shipping costs are lowered, the establishment has access to a greater number of delivery drivers and, at the same time, can follow the status of orders in real time.
The Uber Direct last-mile platform allows restaurants to access their customer data, maintaining their brand identity, thus facilitating customer loyalty. Additionally, restaurants can keep customers informed in real-time about the status of their deliveries and set custom delivery rates with Uber Direct.
"We are delighted to continue working hand in hand with Deliverect with the common goal of making it easier for restaurants to offer deliveries adapted to the needs of their businesses and the expectations of their customers," said Jordi Suárez, Global Director of Uber Direct. "On-demand delivery is no longer a luxury, today it is a basic consumer expectation. The integration of Uber Direct with Deliverect allows more restaurants to have full control of their brand experience while meeting their customers' expectations and expand the scope of their deliveries.
"Ensuring customers that their orders are delivered quickly and reliably is a key ingredient to the success of restaurants. In fact, in the United States, the speed of delivery is a determining factor for consumers when deciding whether they would order from a restaurant again," said Zhong Xu, CEO and co-founder of Deliverect. "By expanding our partnership with Uber, making it easier for our customers to access Uber Direct, we are providing restaurants with more tools to improve and increase their delivery sales, improving both business revenue and the customer experience."
For restaurants, using this new integration between Deliverect and Uber Direct is an opportunity to streamline their operations, increase their margins and improve customer satisfaction.
"Delivery is not only a food business, but also a business of management and optimization" explains Marta Vega, Co-Founder.
About Deliverect
Deliverect is a SaaS -Software as a Service- company that simplifies the management of online orders. Deliverect integrates online orders from delivery platforms (Glovo, Uber Eats, Deliveroo, JustEat Takeaway.com, etc.), allowing more than 43,000 establishments to improve their operational service and increase customer satisfaction. With operations in more than 42 markets around the world, Deliverect is trusted by restaurant chains and FMCG -Fast Moving Consumer Goods- such as Taco Bell, Timeout Market or Unilever, as well as small and medium-sized restaurants and specialized kitchens without a dining room ( dark kitchens) from all over the world. For more information, visit https://www.deliverect.com/es-es
About Uber
Uber's mission is to create opportunities through movement. We started in 2010 to solve a simple problem: how to access a trip with the touch of a button? More than 42 billion trips later, we're creating products to get people closer to where they want to be. By changing the way people, food and things move around cities, Uber is a platform that opens the world to new possibilities.
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