Minsait responds to the management of healthcare demand with the latest technological innovations

The company concentrates several cutting-edge technologies in its Onesait Healthcare platform.

Minsait responds to the management of healthcare demand with the latest technological innovations

The company concentrates several cutting-edge technologies in its Onesait Healthcare platform


Minsait, an Indra company, has positioned itself to respond to the management of healthcare demand, taking advantage of the potential of big data, artificial intelligence or automation.

The management of the demand for care and its strong pressure in primary care and emergencies pose new challenges to public and private organizations.

This is the case of the increase in life expectancy, with an increase in the number of people over 65 years of 0.62%, or chronic diseases, which have also grown to reach 59.1% of women and 49.3% of men, according to data from the Ministry of Health and the European Health Survey in Spain.

Guiding the needs of citizens towards the most appropriate resource, taking into account the availability of the system and optimizing resources to meet the needs of patients and professionals, is today a challenge for health services that, with a focus on prevention and the promotion of a healthy life, find in technology-based tools a solution to the problems raised, they maintain from Minsait.

Indra's global information technology and consulting subsidiary offers comprehensive digital tools that facilitate access to health services, simplify work flows and processes and bring citizens closer to the appropriate service at each stage of their interaction with the system.

The global director of Health at Minsait, Antonio Martos López, explained that technology "is allowing faster changes in processes to better meet this demand", for example, to stratify the population.

"We have to ask ourselves not how much more demand there is but why and what is it due to. This demand must be segmented, understood and qualified," Martos pointed out.

The manager has emphasized that technology also allows work "in terms of prevention and health programs."

"It is our responsibility to propose complementary care models for this demand, giving everyone what they need," said the head of Health at Minsait.

To do this, Martos considers that first it is necessary to understand "what this demand is asking for" and then "structure the flows of attention by the offer at the different levels of professionals".

Among the tools that can respond to the problems posed to the health sector, it has pointed out health applications, portals, 'contact-centres' and intelligent agendas.

"The automation of processes is a reality in many other sectors and we have to bring it to the health sector", added the manager.

Minsait's Onesait Healthcare platform makes it possible to enable new services to solve the problems that, derived from this increased demand, are posed to citizens, clinical professionals and health managers.

The technological suite integrates and standardizes all health information from public and private organizations, supports administrative and clinical processes and obtains a comprehensive view of the patient, optimizing care and management and improving system accessibility.

Thus, thanks to stratification tools based on big data and artificial intelligence (AI), it manages to have detailed knowledge of the different population groups in order to offer them the most appropriate health service according to their situation and condition.

The solution also enables mobile applications to facilitate interaction between patients and professionals, who can complement their communication flow with video consultations, appointment management, sending biomeasure notifications or medication administration with a digital pill box.

Likewise, it has comprehensive management tools that allow organizations to act from prevention, facilitating continuity of care and personalized attention.

On the other hand, and in order to have the appropriate information in each phase, Onesait Healthcare has systems that allow the articulation of task management tools.

In addition, and to optimize available resources, this comprehensive platform improves operational processes thanks to automation, AI, and decision-making support tools.

The continuity of care, another of the challenges of the increase in the demand for services, requires precise data so that the actors involved in the health systems can adjust to reasonable deadlines, an objective that Onesait Heathcare achieves with clinical history viewers, lines time of clinical episodes and information on integrated primary and hospital care.