Syncron's new initiative to train field service technicians focuses on the success of the global workforce
By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, Syncron's technician training solutions empower field crews and contractors, improve productivity and sustainability, and enable long-term planning.
ATLANTA, Oct. 25, 2022 /PRNewswire/ -- Syncron today announced a new field service initiative, powered by its technician training solutions, Syncron Parts Catalog and Syncron Service Knowledge. Together, these components provide a knowledge base and on-demand troubleshooting platform that empowers field service technicians to increase productivity, reduce abandon rates, and deliver an optimal customer experience.
Syncron Parts Catalog enhances on-site troubleshooting with an interactive view of a drill-down assembly that associates relevant knowledge materials. Streamline parts ordering through intelligent recommendations that align with inventory planning strategies. Syncron Service Knowledge speeds and simplifies service delivery by helping technicians troubleshoot, find, and order service parts. Intuitive search capabilities through interactive visual representations of assets in the field improve productivity and first-time-fix rates while reducing service costs.
"Today's service organizations are caught in the vicious cycle of a retiring workforce, difficulty attracting new talent, and high attrition rates," said Ashok Kartham, chief product officer, Syncron. "These new tools break this cycle and ensure the success of your technicians in the field."
Without the proper tools and support for field technicians to troubleshoot and ensure complex assets are operational and well-maintained, service organizations risk increased repair and maintenance costs, repair times longer, high churn rates, and negative customer experiences. With a streamlined, on-demand solution that empowers field teams for success, service organizations can see improved margins, increased customer satisfaction, and strengthened brand reputation.
"The new service economy has brought challenges and margin pressure to many companies," said Dr. Friedrich Neumeyer, CEO of Syncron. "Our customers have partnered with Syncron to implement solutions that are inherently deflationary by taking out the lifecycle cost of service."
Syncron Parts Catalog and Syncron Service Knowledge support large-scale digital transformations. A global initiative currently underway will serve more than 20,000 technicians and 600 internal users, securely deliver more than 75,000 searchable documents online and offline, and provide complex data migrations and integrations of more than 1,000 lists of materials (BOM) and catalogues.
Syncron Parts Catalog and Syncron Service Knowledge benefits include:
To learn more about Syncron Parts Catalog, visit link. To know more about Syncron Service Knowledge, visit link.
About Syncron Syncron enables leading manufacturers and distributors to capitalize on the new service economy. We improve aftermarket business profitability, optimize working capital, increase customer loyalty and enable customers to successfully transition to service-based business models. With industry-leading investments in AI and ML, Syncron offers the first intelligent, innovative and customer-endorsed portfolio of service lifecycle management (SLM) solutions. Delivered on our Connected Service Experience (CSX) platform, our solutions span service parts inventory, pricing, warranty, service contract, and field service management. It's no secret that the world's leading brands trust Syncron, the world's largest privately owned leader in intelligent SLM SaaS solutions. For more information, visit syncron.com.
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