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RIMINI, Italy, March 28, 2024 /PRNewswire/ -- At the recently concluded 17th KEY Expo in Rimini, Italy, attendees were impressed by Slenergy's innovative products and robust service infrastructure, with European teams of service engineers based in Germany, Spain and Italy. In particular, the company's "1 2 3" post-service rule ensures peace of mind for customers, which sets Slenergy apart from others.
Recognizing the importance of localized support, Slenergy has made significant investments in a comprehensive local service network, as the company firmly believes this helps provide better support to customers. In addition, Slenergy has independently developed a global after-sales service system with high efficiency and better experience.
Customers can request repairs by clicking on the link or emailing service@slenergy.com and WhatsApp. Direct online service through this platform ensures faster exclusive engineer response, better RAM service and spare parts inventory management. Thanks to its well-organized local engineering network and service system, Slenergy adheres to the industry's first and only "1 2 3" rule to ensure a faster and more reliable experience for its installation partners:
In the first three months of 2024 alone, Slenergy service engineers successfully resolved 1,247 cases in eight European countries, including Germany, Spain, Italy, Hungary, Poland, Netherlands, Austria and Switzerland.
In addition to the network of engineers, Slenergy continues to innovate in software. One of the key innovations is SmartM, its self-developed smart energy management platform. This software, with advanced data computing capabilities, enables real-time remote monitoring, fault warnings and online diagnostics for both installers and end users.
Additionally, Slenergy leverages its state-of-the-art Smart Factory to ensure superior reliability. With its decade-long experience in electronics manufacturing, the company has implemented the industry's first and only component tracking system in the inverter manufacturing process. This system allows users to track manufacturing and operating data of key components in the inverters, facilitating faster repairs and greater reliability.
Slenergy believes that excellent service is crucial to improving the experience of both installers and end users. In addition to its strong local service network, the company offers regular and customized training programs for installers with a comprehensive and fast feedback mechanism.
Through its integrated local service network, Slenergy is well equipped to elevate customer satisfaction with its comprehensive residential smart energy solution, iShare-Home. Visit www.slenergy.com to learn more about Slenergy's strong European service network.
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