The repercussions of the winter storm are still being felt at Montreal-Trudeau airport, where travelers do not hide their frustration on Sunday.
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“We are from the United States. What I have just experienced is the third world! Third World! I will never travel with Air Canada again, it's over! exclaimed an American.
Many deplore the slowness of Air Canada's customer service when they wish to contact an employee to move a flight or obtain a refund.
Faced with the chaos that has reigned for several hours, passengers are getting impatient and do not hesitate to make their point of view known about customer service.
“It’s a big frustration, we are very disappointed with the customer service. We are really left to ourselves, abandoned, ”lamented a traveler.
“I did the line for 3:30 a.m. I got here around 5 a.m., and instead of seeing customer service agents, I was shocked to see only phones, talking to someone who doesn't exist," said another airline customer.
Montreal airport officials remind travelers to check departures and arrivals before arriving on site.