At the dawn of summer vacation, you are thinking of booking a stay in a chalet. What happens if you have to cancel your reservation at the last minute? If the chalet is not up to your expectations, are there solutions?

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Before booking

Each owner has their own cancellation policy. For example, a clause could state that the owner will keep your deposit if you cancel your reservation less than seven days before the scheduled arrival, or that you must pay 50% of the total rental cost.

These clauses are in principle legal, whether you have rented your chalet from an individual or from a merchant. So read the policy carefully: a cancellation can cost you dearly!

On the spot

The owner must offer you a chalet in good condition. This means that the cottage must be clean, safe and with assistive appliances. But surprises are always possible!

The sheets are dirty, the barbecue does not work? Mention it to the owner as soon as possible. This will prevent you from being blamed for a problem that already existed when you arrived.

The owner must also ensure that you have a peaceful stay away from disturbances. You're not supposed to listen to construction noises all day long! If you are disturbed while on vacation, you may have recourse.

Finally, do not hesitate to take photos or videos of the problems observed. This might help you negotiate a lower price with the landlord.